Frequently Asked Questions (FAQs)

No. We are an independent service provider that offers optional assistance for completing the Thailand Digital Arrival Card (TDAC). The TDAC is issued by Thai authorities, and the final decision regarding entry is always made by immigration officers.

• Manual review of your information to detect common errors
• Secure storage of your data and preparation of your request in advance
• Monitoring of official timing rules and submission when allowed
• Customer support throughout the process

Yes. Official government systems typically only allow submission within a limited period before arrival. Our service allows you to provide your details earlier. We securely store and prepare your information, monitor the applicable timing rules, and submit the TDAC when the official submission window becomes available.

Your information is securely stored and is not submitted to Thai authorities until submission is permitted under the official rules. This ensures compliance while giving you peace of mind that everything is prepared in advance.

Before official submission, our team reviews your information to identify common issues. If something needs correction, we will contact you. Once the TDAC has been submitted to authorities, changes are generally no longer possible.

Refund eligibility depends on whether your request has entered the processing stage. We recommend contacting our support team first, as many issues can be resolved without cancellation. Please visit our refund request page for details.

The Thailand Digital Arrival Card (TDAC) is an official online arrival form required for travelers entering Thailand. It replaces paper-based arrival forms and must be completed prior to arrival according to official requirements.

No. The TDAC is not a visa. If your nationality requires a visa, it must be obtained separately.

All travelers to Thailand, including visa-exempt visitors and children, are generally required to complete the TDAC before arrival.

You can complete your request through our website. Once submitted, you will receive confirmation and updates by email.

• Valid passport details
• Flight information
• Accommodation address in Thailand
• Personal information (date of birth, contact details)

• Valid passport (and visa, if required)
• Completed TDAC
• Return or onward travel ticket
• Proof of accommodation
• Sufficient funds for your stay

Final admission is always at the discretion of Thai immigration authorities.